Refund policy

Our refund policy is designed to ensure customer satisfaction. If for any reason you are not satisfied with your purchase, you can request a refund within a certain timeframe. 

Title

1. General

2. Damages and Issues

3. Refunds

1. general

We offer a 60-day risk-free guarantee on all orders.

If you are not satisfied with your purchase for any reason, you may request a return or refund within 60 days of receiving your order.

 

To start a return or refund request, please contact us at shopsovae@gmail.com.

Please do not send items back without contacting us first.

2. damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

3. refunds

 

Once your request is approved, your refund will be processed back to your original payment method.

 

Refunds are typically issued within 5–10 business days, depending on your payment provider.

 

In most cases, returns are not required, and refunds are issued without the need to send the product back.